MTN 5G ****

I have received an MTN 5G router on 26/09/24. Since receiving I had been unable to receive any connection and phoned the call centre for assistance where they took me around the same troubleshooting process multiple times. I then took the router into MTN Sandton City on 30/09/24 to return for cancellation and received a return number IRMS***. Upon which I called the call centre to cancel and they took this number and said they will process and I won’t be debited further. I have been debited on the 04/10/24 and have not received my upfront payment of R932 as a refund. Phoned call centre this morning and they say contract is active. I have reversed the debit order from this *****ulent company. Easy to sign up with them but a nightmare on cancellation.