MTN ****

I made a payment for my WiFi router which is a month to month connection that can be cancelled and paid to run back up at any given time. I made a payment and sent the proof of payment to their customer support team via email.

I was advised by the first agent Thato Modise, who advised that the payment had not yet reflected and the internet would be back up once the payment had reflected on their end.

I sent a follow up email where I was advised by Nonkululeko Malambo, about provisions and that my connection will only go bank on in January which left me absolutely furious!

I pad for the connection to be back on in December as its holidays and I’m also back home so it made sense to have it on, and this is not my first time making a cash deposit and I had none of these problems.

I have requested for my full refund if my connection will not go on as this is not a contract but a month to month subscription so what’s the point of paying and not getting the service that you have paid for.

I need this fixed ASAP!