MTN

MTN - 30 December 2019 I went into MTN Northgate to renew my contract. I can't understand why you just can't renew your contract for another 2 years on what you were on when you have your own device, would save a lot of frustration in dealing with new contract. Each 2 years you are forced to choose another contract. After talking to MTN representative for at least half an hour we decided on a contract that would cost me R199 p.m. This was within my budget being a pensioner. Well this was the start of a mental nightmare. First the contract was printed out on a different contract for which I had not agreed on. Unfortunately believing the representative knew what he was doing I did not check the contract and signed. 12 emails to customer care, 3 visits to MTN Northgate, a further 2 emails that were ignored and the problem has still not been solved. Each month my account is debited with a different amount. After requesting a credit on January invoice where I was charged R325.42 I received a SMS telling me the problem had been resolved and to please reply within 48 hours. Well how I was supposed to do this without being told how it was resolved and a credit showing on my next Invoice this was just another #wegotu irritation. Beginning to think #wegotu means HA HA #wegotu. The credit was never passed and I am still out of pocket. Every invoice I receive since January is for a different amount and not one is for R199 which was promised. With MTN you even get charged for a discount. After ± 22 years as a royal client of MTN and a pensioner I think the service is disgusting. Clearly there is a total lack of communication between departments. On my last visit to MTN Northgate which Customer Care told me to do and a promise that it was now finally sorted out the saga continues. Also my data is not carried over at end of month. If you don't use it, you lose it. We are now in lockdown and it is useless mailing customer care as they haven't a clue how to resolve problems and not being able to go back once again to MTN Northgate in person, unresolved problem is on hold. Next move ICASA.