MTN = *****

On Thursday the 12th of Oct 2023 suddenly my sim card did not have any network coverage except for emergency calls. This continued despite me being in different areas. This meant i could not make nor receive calls including any other activity that requires the use of my MTN sim card.

I was previously assisted by a Consultant to set up a security question and an answer so i don't understand how anyone could have access to that because i never shared that information with anyone as it was something very personal.

I decided to go and do a sim swap yesterday the 18th. To my surprise the Voice Minutes that i recently purchased, my airtime balance were all gone and a cherry on top i had Xtra time balance due of R556.00, despite me not having any network access to perform these activities.

The attitude of the MTN consultant that was helping me with the sim swap was so horrible, i did not know we still had people like that. I reached out to MTN Customer service, the first consultant cut me off in the middle of the conversation, the second one basically told me that everything was my fault: 1. It was my fault that MTN allocated my number to another person.(i used to share my number with someone else) 2. It was my fault that someone had access to the security question and answer. She gave me an email address where i can report my grievance, mind you yesterday at the MTN store there was a Customer complaining about not getting any responses from the emails he sends, so 3. She told me its the clients fault that he is not getting any response because if MTN calls you 3 times and you don't respond they stop. My question, why would i write an email and they respond telephonically? that's when she cut me off.