AL
Amy L

1 reviews | Active since Mar 2009

26 Nov 2018, 15:44

MTN 50GB Data Bundle - Not Available On Their Website Or At Certain Stores

I sometimes need to recharge modems for tenants with 50GB which besides being very expensive at R 1999 per bundle it is also very time consuming as the MTN website does not allow recharging of more than 10 or 20GB.

So the only way to recharge is to go into an MTN Store. This is a pain but nevertheless I recharged the cards at Sandton and Hyde Park. Then I went to Nicolway MTN and they told me they cannot recharge 50GB they could only do 20 + 20 + 10 so even though this is an MTN store they work differently to the others which is ridiculous.

So in the end I paid R 2297 being R 297 more for a 50GB bundle just because this store cannot process a product which MTN offers. This is crazy how one store differs to the next and you cannot even use the MTN website to buy this bundle.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Nov 2018, 13:03
Official
Good Day 

Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team