FA
Farzaana A
1 reviews | Active since Nov 2018
10 Nov 2018, 19:14
Mtn 50gb blackfriday promotion
I have enquired 5 days ago via an mtn store and called the customer care line with regards to my MTN 50 GB black Friday promotion deal. As far as I am aware of my 24 month contract comes to and end next month. I however have not received my 50gb for the month of November. My query has been escalated twice in a matter of a few day referance numbers 1- ********** 2276 and the reference number 1- ********** 4907. I would appreciate if this matter could be solved. I am aware that I am not the only one with this issue.
Thank you Regards Farzaana Ahmed Cell number ********** 136
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Replies (2)
MTN South Africa's replyOfficial
12 Nov 2018, 08:57Good day Farzaana,
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to your Support department, we will revert to you once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to your Support department, we will revert to you once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply12 Nov 2018, 08:57
Official
Good day Farzaana,
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to your Support department, we will revert to you once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to your Support department, we will revert to you once we receive feedback.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's replyOfficial
13 Nov 2018, 12:38Good day Farzaana,
Kindly note as per our telephone conversation, support has confirmed that you were provisioned for the 24 months period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note as per our telephone conversation, support has confirmed that you were provisioned for the 24 months period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply13 Nov 2018, 12:38
Official
Good day Farzaana,
Kindly note as per our telephone conversation, support has confirmed that you were provisioned for the 24 months period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note as per our telephone conversation, support has confirmed that you were provisioned for the 24 months period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team