MTN 5 star network, 0 star customer service.

I am extremely upset with MTN, and I only ported to MTN on Saturday. I have never met more *********** customer service agents in my life.

I am one step from moving to Vodacom…

I was with Cell C for over 20 years, and decided to move to MTN, due to the preferred cell coverage and packages.

Since porting on Saturday, I am on a prepaid package. I would like to take an MTN contract. I went to the MTN store, who told me that they cannot assist me, that the package I want is an online deal only.

I tried to take a contract online but kept the receiving an error when I try to make payment. I phoned my bank who told me that they are not receiving the request for payment, that I was being blocked by MTN.

I tried to phone MTN to speak to a consultant, and that is where the problems escalated. There is no consultant available when you are on prepaid! You only get a useless menu that is no help whatsoever.

I had to select to notify MTN about ***** to get to a consultant… when I finally got through to an agent, I was transferred 5 times. Every time I was made to do an authentication, just to be transferred.

I was online for 45 min, before I was told that I would be transferred to the credit manager. Once there, someone answered in another language. When I said hello, I got cut off.

What do I do now? How do I get this resolved. MTN does not seem to have the staff capable of assisting me, The MTN shop say they cannot assist.

I never, ever ever, ever had this issue with my previous service provided….