MTN: 4th Industrial Revolution company? Not a chance. Pre-historic more like.

I popped into MTN Kyalami Corner. The consultant looked comfortable on the couch and as I searched around for a chair, I realised that customers don't get chairs and we're not allowed to see the screen either unless we join the consultant on the couch. Strike 1. I asked the consultant about contracts and cancellations. Nope, we can't cancel at the branch. Why not? Strike 2. I called 135 as instructed and was transferred to another number. So, far, I've tolerated the most shocking recording of the most tedious music - the same ******* to which all call centres are determined to force us to listen. And the time on my phone to getting an answer? 18 mins. Strike 3. Now I'm talking to a person I can barely hear because the line is so bad. Ironic. I must now have a 2nd security check to answer the same questions as 20 mins ago. Time on phone: 24 mins. Strike 4. The agent now tells me I'm forfeiting the data on the 2 contracts. No surprise and customer centric idea of transferring the data to my phone contract? Nope, no chance. We are MTN, makers of profit. Strike 5. We have finally finished this tedious process: 27 mins and 27 seconds. And yet, when I upgraded my phone contract, MTN sent me a thank you message with a link to a wonderful app. Why can't I cancel on the app? Strike 6. CEO, CIO, CMO, CSOs of MTN: be embarrassed. Your use of tech is focused on profit and not customers.

Which company will get this right? To that company I will move asap.