MTN ****

I am an MTN customer North West. My number is ***.

Last month I was called by MTN and told I qualify for an UPGRADE on my existing contract. The agent said it is "just an upgrade" at no extra process.

I agreed to what I thought was an upgrade only to find out MTN added a SECOND NEW SIM CONTRACT to my name without my informed consent. I am now paying MORE for something I already have - I have two contracts for the same number/service.

I was never told: - That this is a NEW contract - The total monthly cost increase - The duration (24 months) - That I could cancel within 5 days

I never signed anything. This is misleading and false representation under Consumer Protection Act Section 41.