MTN

My wife has a MTN contract that exspire at the end of March 2023 . We want to migrate and port it to one of my company cell with vodacom. When she phoned the cancelation department they told her to pay the penalty and remaining fees up to date then the will release her to pay as you go ... The lady told her to use her ID no as refrence ...She did and made a direct payment .... IT is now 22 days with 30 escultions from department to department and the cannot locate the money ... I have phoned my personal banker at ABSA that confirmed that the money did appear in there acoount the very same day I have now spoken to every and any body .... The minute u get a bit rough with them they put the phone down