MTN

I am very disappointed with MTN. I am a pre-paid customer and R15,00 was deducted off my airtime money. I was given an option 1. Yes 9. No. I pressed 9 and was told number unknown. The R15 was deducted and I was told it will be deducted every day! I cannot find an operator to speak to. When you dial the numbers given to you, you only get a voice mail with all sorts of other instructions, but not the service I need. Got hold of customer care, was told they could not help me and gave me a number to phone. At this number there is no reply. I tried sending an e-mail to MTN. The e-mail address that appears on my phone, does not exist. The e-mail came back as none existing. A bright guy at one of their shops told me what to do to stop MTN taking R15,00 a day from my airtime money. Luckily I could stop that. I loaded more money on my pre-paid account and it appeared last night as R84,00. This morning it was only R81,00 ! I did not use the phone or made any calls! What is MTN doing with my airtime money and why am I not able to speak to an operator? Very upset about this. I am a pensioner and cannot afford for MTN to just deduct my airtime money as they please! I think they should be contacted and let me know how to reach an operator. Thank you Jeanette van Rooy.