pS
paul S
1 reviews | Active since Apr 2016
19 Apr 2016, 18:55
MTN
1. I had a MTN contract which ended in November 2015. I did not renew my contract and went over to pre-paid. I did this instore at the East Rand Mall branch.<br> 2. I ported over to Cell C in February 2016 so am not even a MTN customer anymore<br> 3. I am still being billed by MTN for my contract ... ive had to reverse this at my bank for February and March 2016. I have gone in to your East Rand Mall store on two separate occasions to query this.I spoke to Michelle your manager there personally. I handed in a copy of my cancellation paperwork (apparently you don't keep this on file for very long) and proof from the bank. Michelle told me she would get back to me .... this was two weeks ago.<br> 4. I am now getting threatening messages regarding my Credit Rating from MTN for non payment.<br> 5. I expect R60 to be paid into my account for the two occasions i had to pay bank charges to reverse YOUR erroneous billing errors for February and March 2015 .... This will no doubt amount to R90 on the 25th ... let alone my wasted time, parking fees and petrol ive wasted<br> <br> Please contact me to advise<br> <br> Regards<br> Paul <br>
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MTN South Africa's replyOfficial
21 Apr 2016, 15:08Hello cayto,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that after the 24th month of the contract it runs on a month to month bases up untill client gives notice for migration or termination of contract. You're migration request was received on the 2016/01/25, therefore the last invoice billed was the invoice that was finalised on the 2016-01-20. Since the beginning of the contract we have been billing the account 1 month in areas. The funds due are for the last invoice finalised on the 2016-01-20.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that after the 24th month of the contract it runs on a month to month bases up untill client gives notice for migration or termination of contract. You're migration request was received on the 2016/01/25, therefore the last invoice billed was the invoice that was finalised on the 2016-01-20. Since the beginning of the contract we have been billing the account 1 month in areas. The funds due are for the last invoice finalised on the 2016-01-20.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply21 Apr 2016, 15:08
Official
Hello cayto,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that after the 24th month of the contract it runs on a month to month bases up untill client gives notice for migration or termination of contract. You're migration request was received on the 2016/01/25, therefore the last invoice billed was the invoice that was finalised on the 2016-01-20. Since the beginning of the contract we have been billing the account 1 month in areas. The funds due are for the last invoice finalised on the 2016-01-20.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that after the 24th month of the contract it runs on a month to month bases up untill client gives notice for migration or termination of contract. You're migration request was received on the 2016/01/25, therefore the last invoice billed was the invoice that was finalised on the 2016-01-20. Since the beginning of the contract we have been billing the account 1 month in areas. The funds due are for the last invoice finalised on the 2016-01-20.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,