LK
Lizelle K
1 reviews | Active since Feb 2015
09 Mar 2016, 13:08
MTN
Good day<br> I upgrades in January from Mtn my choice 100 to Mtn Choice s. usually my account was about R800 little bit more cuz I usually buy a extra gig or sometimes 2. So when I upgraded my account bust be something in the R600. But now I received my statement and the firs one is R1020 an second one R1200. this is not possible and I know I bought one gig and that is only R130. So where is the other amounts coming from? I also want to know what is the \PROMO SERVICE FEE 315.79\" on my contract? Something doesn't make sense. I'm not going to pay so much for something that must have been about the same as my previous contract. Looking forward to hear from you."
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MTN South Africa's replyOfficial
11 Mar 2016, 11:48Hello kliz,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per previous contract agreement when you do an early upgrade, the H/W fees carry on until you have served the full 24 month period. The Promo fee is the handset fee for the new upgrade which will be charged for the 24 month period.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per previous contract agreement when you do an early upgrade, the H/W fees carry on until you have served the full 24 month period. The Promo fee is the handset fee for the new upgrade which will be charged for the 24 month period.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Mar 2016, 11:48
Official
Hello kliz,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per previous contract agreement when you do an early upgrade, the H/W fees carry on until you have served the full 24 month period. The Promo fee is the handset fee for the new upgrade which will be charged for the 24 month period.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that as per previous contract agreement when you do an early upgrade, the H/W fees carry on until you have served the full 24 month period. The Promo fee is the handset fee for the new upgrade which will be charged for the 24 month period.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,