JC
Javier C

1 reviews | Active since Dec 2015

05 Feb 2016, 21:47

MTN

hi MTN,<br> my respond<br> got a call from someone of MTN and honest to you i can't believe that a company like MTN has people not trained properly to attned customer complains in a high level. I'm personally have 20 years of experience in that field and this is the reason i says what i says aabout MTN.<br> going forward up to now i heven't take the case to court where I can cause is a ******** case my ID was ********** by soemone and MTN allow of this happened, so I expected MTN come forward with a better results for me as A loyal customer before i take this case further

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Feb 2016, 15:22
Official
Hello leonchulo,

Thank you for your post

Please accept our apologies for the inconvenience caused

Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID.

Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Send the documents to ***

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,