NM
Nonhlanhla M
1 reviews | Active since Jun 2015
26 Jan 2016, 16:02
MTN
i had a contract with MTN for close to 6yrs and last year June i failed to pay my account due to that i was on maternity leave and had no funds coming to my account for them to debit, i tried to send them an email to give me the details on to where can i make payment but did not get any help..in November 2015 they called me to pay up my balance of R726 i arranged with them to debit in November and on the 17 december 2015 which they did.now i have trying to call the since december to unblock my sim card to prepaid but no one seem to know exactly who to assist me...all of their Agents are promising me same thing but fail to deliver....im really starting to be worried about this please help
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MTN South Africa's replyOfficial
27 Jan 2016, 15:43Hello msezanenonnie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 15:43
Official
Hello msezanenonnie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,