jB
jB B

1 reviews | Active since Jan 2016

08 Jan 2016, 10:38

MTN

MTN ZA<br> <br> Two months ago I canceled my contract with MTN after phoning them so many times. Every time I phoned they hung up on me. It took me half the day just to cancel my contract and That's not all after the cancellation they still had my phone active to data I'm supposed to pay R400 pm for the contract but I pay R1725 every month reasons for my usage of the contract that's not a problem ..after my cancellation they said I must pay R2.865.65 for WHAT????? My contract is supposed to be canceled in October !!!!! I want a reason why I must pay so much in a email so that I can see but they can't tell me why and now my phone is going to be Suspended in 2days after I've been paying over R30 000 for my contract in 2 years <br> Not Happy !!

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jan 2016, 22:08
Official
Hello JBoucher,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have logged a billing query with our billing department for investigation, reference number: ***. Your line has been migrated to prepaid it is not going to be suspended.

Kind Regards
Siphumezo
REQ:***

Best regards,