MTN *****

During July 2023 someone else opened a contract on my contract without my knowledge using the number ***. My number is ***. My husband pay my account. End of August MTN debit my husbands account with R2449.08 belonging to the ***** account. My husband had to go to his bank to reverse the amount. I went to MTN Rietfontein Road to report the *****. I got affidavit from SAPS and MTN report the ***** case. I received SMS that MTN will suspend my cell phone service. I had to phone MTN and to remove the suspension. This procedures happened again end September. 30 October I phoned MTN to change payment method from Debit Order to EFT. They want to send OTP to ***** number because they are the ACCOUNT HOLDER. I had to answer security questions which I failed because the questions relate the ***** number. My account is hi-jacked and cannot manage it. I sent e-mail to customer service and ***** department till this morning, 2 November I had no reply. I also know of other people with the same problem.