GB
Gillian B
1 reviews | Active since May 2019
11 May 2019, 10:07
MTN 4.20 am is not business hours
SMS messages at 4.20 am on a Saturday or any other day are totally unacceptable. any Messaging after 9pm and before 9am by a company is totally unacceptable. I have a pay as you go number as an emergency phone. I do not need middle of the night messages to tell me of a 24 hour special on phoning other mtn numbers. Plus this same number from mtn has sent me many messages with an opt in request. I have not ever opted in. So this means I have opted out. Why do I still get the messages? I will be dumping this card and opting for a different service provider. You don’t respect your clients.
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Replies (1)MTN South Africa's replyOfficial
13 May 2019, 11:29Good day Gill
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have sent a request to our marketing team to remove your number from the marketing campaigns.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have sent a request to our marketing team to remove your number from the marketing campaigns.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply13 May 2019, 11:29
Official
Good day Gill
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have sent a request to our marketing team to remove your number from the marketing campaigns.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have sent a request to our marketing team to remove your number from the marketing campaigns.
Warm regards,Mazwi ZumaComplaints Analyst
