1 reviews | Active since Mar 2023
I AM REALLY DISGUSTED, ANGRY WND DISAPPOINTED WITH WHAT MTN IS BECOMING. IF I DIDN'T KNOW I WOULD SAY MTN IS SLOWLY PROGRESSING TO BECOMING A 419 **** BUSINESS. AS AN MTN CUSTOMER, IT SEEMS MY RIGHTS AND CONSENT DON'T MATTER ANYMORE. SINCE LAST YEAR I WOULD RECEIVE SMS'S NOTIFYING ME ABOUT BEING SUBSCRIBED TO SERVICES I KNOW NOTHING ABOUT. ITS ONLY THIS YEAR THAT I CALLED MTN CUSTOMER SERVICE TO FIND OUT EXACTLY WHERE THEY GOT THE RIGHT TO DO SUCH I DID NOT AGREE TO SUCH NONSENSE. THE *********** AGENT I SPOKE TO SAID" I ALSO GET THOSE MESSAGES AND ITS NOT MTN" SUCH INCOMPETENCE IS A REFLECTION OF MTN. I BORROWED AIRTIME FROM MTN JYST AFRER IT GOT LOADED THEN DEDUCTED BY THE "UNKNOWN " SUBSCRIPTIONS THAT MTN PERMITTED ON MY BEHALF WITHOUT ME CONSENTING. I DEMAND THE RECORDING OF THAT CALL WITH THE AGENT I SPOKE TO AND I ALSO DEMAND MTN TO SHOW ME WHERE EXACTLY I SIGNED TO GIVE CONSENT TO BEING SUBSCRIBED TO THEIR CHARGED SUBSCRIPTIONS. I HAD TO PAY FOR AIRTIME I DIDN'T USE BECAUSE OF SOME SUBSCRIPTIONS THAT DEDUCTED THE MONEY. MTN YOU ARE THROWING YOU CUSTOMERS TO THE LION'S DEN, INSTEAD OF PROTECTING YOUR CUSTOMERS AND THEIR RIGHTS. I HAVE NOT TAKING THIS LIGHTLY AND THEREFORE AM PURSUING FURTHER LEGAL ACTION AGAINST YOU FOR BREACH OF CUSTOMER CONSENT AND FOR UNAUTHORISED DEBITS FROM SUBSCRIPTION SERVICES I DIDN'T SUBSCRIBE TO.
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