HT
Hunter T
1 reviews | Active since Mar 2020
30 Mar 2020, 18:20
MTN 4 hours on hold
I have been on hold, in total for over 4 hours today. 135 ....... should be 911. Customer since 1998. This is absolutely unacceptable. Time to migrate.
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Replies (2)
MTN South Africa's replyOfficial
30 Mar 2020, 20:24Thank you for your post. We sincere apologized for any inconvenienced caused to you. Apology the 135 service center is overloaded with calls due to limited staff. Payment for R1500.00 has been received and reflect on the account 17-3-2020 The account is suspended due to short payment of R 105.55. The balance due R 1,854.65. need to be paid on the 5-4-2020, we have opened the line and set up a payment arrangement for the 10-4-2020. Please reboot the device. Kind Regards, Alice van der MerweMTN
Best regards,
MTN South Africa's reply30 Mar 2020, 20:24
Official
Thank you for your post. We sincere apologized for any inconvenienced caused to you. Apology the 135 service center is overloaded with calls due to limited staff. Payment for R1500.00 has been received and reflect on the account 17-3-2020 The account is suspended due to short payment of R 105.55. The balance due R 1,854.65. need to be paid on the 5-4-2020, we have opened the line and set up a payment arrangement for the 10-4-2020. Please reboot the device. Kind Regards, Alice van der MerweMTN
Best regards,
HT
Hunter T's updateReviewer Update
30 Mar 2020, 20:36Alice. I held for over 2 hours. The money R 200 was paid this morning. I am sorry there is no excuse for the total time I have spent on 135. If you want screen shots of the time I wasted holding all for R 105.. i sell time, lawyer. This cost me R 10k I’m wasted time.
Really not acceptable.
I have been a client since 1998. Work out how much I have paid to MTN. R 105!!
Really not acceptable.
I have been a client since 1998. Work out how much I have paid to MTN. R 105!!
HT
Hunter T's update30 Mar 2020, 20:36
Reviewer Update
Alice. I held for over 2 hours. The money R 200 was paid this morning. I am sorry there is no excuse for the total time I have spent on 135. If you want screen shots of the time I wasted holding all for R 105.. i sell time, lawyer. This cost me R 10k I’m wasted time.
Really not acceptable.
I have been a client since 1998. Work out how much I have paid to MTN. R 105!!
Really not acceptable.
I have been a client since 1998. Work out how much I have paid to MTN. R 105!!