MTN - 4 contracts - bad service and endless problems NEVER STOP..

My woes with MTN seem to have no end..

After bullying my arrears out of me last year in one payment, then running 3 debit orders in 2 months, now there is an issue with the term date on 2 of my 4 contracts having been changed. So I can’t get the two upgrades I was due on 1 March.

I spent 40 minutes on the phone last Friday with this agent - *** - who assured me that the term date will be changed back by legal and gave me this reference number - ***. However, no matter how many times I email her to get feedback, she simply doesn’t reply. The agent I deal with at the MTN-owned store, says he’s been locked out of their system for days waiting for IT to reinstate his access, so he can’t help me either.. is this a joke..?? Is this what you call ‘service’??

I spend R3,551 a month on my 4 contracts! You’d think I could get better service than this! So now I sit in limbo with my two overdue upgrades and no way to find out what is going on. I was told I would receive confirmation sms messages - that doesn’t happen either.

My patience with these MTN people is running on empty!

Maybe you - Alice van der Merwe - can be kind enough to help me out with this and get it sorted please?

Thank you, WJR

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