MTN 3rd party Ignition Mobile Plus

I am your customer for many years. Last year on the 17 November 2020 I was called by a 3rd party Ignition mobile plus. I even confirmed with you guys that they are actually working on your behalf.

I was told that you are just increasing the talk-time minutes and data on the existing contract. Now I just found out that is not the case. Those people mislead me. I called MTN in order to get assistance. I was told I must call the company myself. I have been trying to call them. The call goes through but after I chose any option, the call disconnect.

How can a reputable organization such as MTN utilize such a misleading, ***** company to represent them. I need this issues sorted out as soon as possible. I am very disappointed at MTN.

Lebohang Hanyane ***