1 reviews | Active since Mar 2009
MTN 3G only connects to 2G
I got this very lovely deal at Afrihost for double data in May 2014 and all work well up to September 2014. I need the 3G for Work more than at home so it is important for the device to work. I work in JHB CBD Commissioner street and you would think that reception would be up to standard but for some Reason MTN only has 2G available. At first I could only work up to 11h00 after that there was no reception on 2G not even to mention 3G now I struggle to get 2G working at 9h00 in the morning. I've logged a complaint in September with Afrihost seeing that they are the main service provider but I all reply I got was that MTN hasn't come back with and answer although they have to follow up after 3 weeks if no answer received. The great deal of double data ended in December 2014 so I had to take the new package from Afrihost because I need more data to try and re-try to download or to try and re-try to open a site on the internet. Calls logged with no clear answer from Afrihost - only reply if I query. 23 Sept FIH-***3, 11 Nov YGN-***2, 20 Nov LUU-***3, 22 Jan 2015 YWT-***5. Why do I have a 3G device but MNT reception is only 2G when will MTN upgrade to 3G.
We are truly sorry for any inconvenience caused and for the delayed response. Kindly we request that you complete the template below and send it to *** in order for us to log a request directly with our Coverage Helpdesk and get a technician to investigate.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. Kindly we request that you complete the template below and send it to *** in order for us to log a request directly with our Coverage Helpdesk and get a technician to investigate.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***