MTN 3G ****le can't login for internet access

I have been having an issue with my 3G data ****le which I went to a couple of MTN outlets to try and resolve. The second one referred me to the main office at Canal Walk as they couldn't assist me due to load shedding. After my visit to the main branch, I was informed that it was an issue on the system with my number but would be sorted out within 48 hours. Well that main office visit was on 20 October 2021 and it was/is not resolved. I have since sent a couple of mails to *** concerning the issue and have only ever received the automated response and an agent reply informing me to call the help line. That I rep**** to as there is no option to select to speak to an agent. No further response to that reply after that. I even managed to get a personal mail of a staff member through my company as they were the ones paying for the contract, but have not even had a reply from them after two mails. This is really a pathetic service that we have to try using to get a simple fault rectified. It is not a faulty ****le as my daughter's sim card, also MTN, works fine in it.