1 reviews | Active since May 2020
Mtn
Late last month mtn have used my normal daily data of about 270mb while I was on internet between 1h00 and 2h00 on morning where mtn suppose to be charging me on my night express data that I had of 1024mb. I laid a complaint and I requested the refund and a charge to be allocated accordingly. I was given respond of different references lately I was emailed that my night express data was finished in order for charge to get onto normal data. They also said balance is 1024b no more 1024mb when I check the balance I find that they have changed it as they said. I told them I need to take this further and I cannot be able to pay my account with such errors not been sorted and in that regard no respond. This morning they send me an sms to tell me they suspending my outgoing calls in both phones as this contract offered 2 phones. I have a year with a contract. What I'm looking at is my data been refunded at no time frame of use and the balances that are left as we speak been kept as they are at no time frame of use as they have suspended them. I also need mtn to really sort out my night express data to be usable when I use data over night because I'm paying for it. That's all and I will be happy to pay my account even now.
