MTN

Not sure if this is the right platform. I notified MTN on 16 February of my son's passing. I then emailed all the documentation i.e. death certificate, certifed ID, Letter of Authority from the Master, my ID (as appointed Exectutor). I have dealt with at least 6 different people from their legal department. I was told to return the handset to an MTN store where the contract will then be canceled and all outstanding monies waivered. I went into two stores, one had no clue, wanted to log a work ticket. The other one went into the system and it was not flagged that my son was deceased! I sent them another email last week complaiining about this, only to receive yet another email today from someone else requesting the documentation which has already been submitted twice! It is stressful enough without dealing with *********** people.