Mtn

Atrocious service (lack thereof) to myself as a customer from mtn. Due to the heightened risk of getting infected by C19 I recently (3 Jan 2021) decided to make payment of my bill using the MTN app. I sent proof of payment to the following personal at MTN and also contacted mtn on the 135 number: ***

***

*** to a Kopano Mahlangu who responded to my query stating that the proof of payment had been forwarded to accounts for allocation.

I went into the mtn app and the billing system still shows the Jan 3td payment as outstanding. I have also emailed customer care again to express my dissatisfaction. Due to problems with my cell phone I asked them to contact me via email but not a single reply. I guess it is time to move on to another service provider.