MTN

I upgraded my MTN contract via Mondo during end October 2020, got my handset which was faulty. The handset was returned to an MTN store, got all the required reference numbers etc., I made various calls to MTN as all contact details for Mondo takes me to MTN, with no results. Mondo claims that they cannot cancel my upgrade and at the time I would be liable for an early upgrade penalty of almost R5000.....and they also do not replace handsets, even though there website states that they do. It is no 6 months later, my service has been suspended monthly because I refuse to pay for a handset that I do not have, I do however pay my airtime & data usage to MTN. Hundreds of calls have been made and my issue is still unresolved and service suspended. My credit profile is negatively affected because of a supplier not willing to honor their service. Every time I call into MTN head office, I get the pathetic comment that they will escalate..................Went our of desperation to MTN's head office in Fairlands yesterday to be told by the security that they "knock off" everyday at 13:00???????