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Charne C

1 reviews | Active since May 2016

06 May 2016, 12:19

Mtn 30GB promotion & Billed data

Okay so tomorrow i got my contract for a month.. Firstly I had my phone for nearly 4 days before i could switch it on and actually use it.. because the sim was not working and they said i must just wait the signal will come through.. They eventually did another sim swap to correct that problem... Then they have this big 30GB that you get when you take out a contract with mtn.. I have not yet received that data.. I have being loggin queries with 808 for atleast 4 times.. still nothing happens!!! Above that i'm suppose to get 4GB data that i pay for every month.. So to my surprise i only received 2GB and the other 2GB I am still waiting to receive.. Logged queries for that Data as well.. Worst service ever!!!!! I would much rather cancel my contract with mtn and go to Cell C.. As i did not have any problems with them on my previous contract...!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply07 May 2016, 11:59
Official

Good Day Charne Coeetsee

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We have escalated this matter to the relevant department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng

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