JL
John L

1 reviews | Active since Jan 2016

04 Feb 2016, 11:02

MTN 30 GIG DATA WITH 4G PHONE CONTRACT IS ****

I complained:<br> <br> Two weeks ago I took out an additional contract with MTN for the reason being they give you: a 4G blackberry Samsung Tablet 30 gigs of data. Now in this two weeks, still no data had been received. <br> This, after i have phoned 808, 011 912 300 and also ***. Every one gave me reference numbers and said please allow 2 - 3 days for it to show. Still nothing.<br> One lady said to me that no, the shop was supposed to load it for me. Which they didn't. <br> I did then contact the shop and requested it and so they said they will do so and apparently they did, Ref Nr:***. Still nothing! <br> I did a follow up phone call this morning and they said to me there is a back log for this promo, they can't tell me when i will receive my data but they can assure me that i will get it soon, which is totally unacceptable as it is costing ME money to keep my emails and networking going. <br> Can i have feedback on this asap?! <br> More reference numbers: ***, ***, ***<br> <br> They Rep****:<br> Hello johnnoedwardo,<br> Thank you for your post<br> We apologize for the delayed response and for any inconvenience incurred.<br> STILL NOTHING HAPPENED! NOTHIIIIIING!!!<br> PATHETIC.... ABSOLUTELY, PATHETIC.

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Feb 2016, 14:16
Official
Hello johnnoedwardo,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***