BB
Brent B
1 reviews | Active since Aug 2019
13 Aug 2019, 21:00
Mtn
My name is Brent I'm a mtn contract customer for more than 10 years, I did send a phone for repair and I'm waiting almost 3 months, every time i call or go to the branch in malmesbury they got excuses, I'm thinking of canceling my contract
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Aug 2019, 09:43Good day Brent
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you, there was no answer, I did leave a voice message for you. Please kindly respond with the details of the store that booked your phone and your IMEI number.
Please respond using private reply inorder for this information to be seen by us.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you, there was no answer, I did leave a voice message for you. Please kindly respond with the details of the store that booked your phone and your IMEI number.
Please respond using private reply inorder for this information to be seen by us.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply22 Aug 2019, 09:43
Official
Good day Brent
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you, there was no answer, I did leave a voice message for you. Please kindly respond with the details of the store that booked your phone and your IMEI number.
Please respond using private reply inorder for this information to be seen by us.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you, there was no answer, I did leave a voice message for you. Please kindly respond with the details of the store that booked your phone and your IMEI number.
Please respond using private reply inorder for this information to be seen by us.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,