AM
ANNAH M
1 reviews | Active since Dec 2015
22 Jul 2019, 14:49
MTN
I had a contract with MTN which the contract ended in April 2018 which I cancelled did not upgrade, but MTN is still showing on my credit profile as a current account which is adding on my expenses that I am currently paying.
I gave MTN a call in April 2019 to try and resolve this matter with them but to date 22/07/2019 my query has not been resolved instead every agent I get on line tells me that the previous agent wrote an incorrect statement to what I want which is my ITC record to be updated.
seeing that my query is not been attended to I requested a letter of paid up account to forward to the credit bureau because clearly someone at MTN is not doing their job but to date 22/07/2019 I have not received the letter.
Hope going this route my query will be resolved, I mean really just to update my status is that too much to ask???
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Replies (2)
MTN South Africa's replyOfficial
23 Jul 2019, 08:48 Good day Annah Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, I will get the Legal dept to email you the paid up letter asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
As per our telephone conversation, I will get the Legal dept to email you the paid up letter asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply23 Jul 2019, 08:48
Official
Good day Annah Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, I will get the Legal dept to email you the paid up letter asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
As per our telephone conversation, I will get the Legal dept to email you the paid up letter asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
AM
ANNAH M's updateReviewer Update
25 Jul 2019, 09:37Good day Roanne
Please note to date I still have not received my paid up letter, really now how hard is it for someone to click their computer and sent me my letter.
Please note to date I still have not received my paid up letter, really now how hard is it for someone to click their computer and sent me my letter.
AM
ANNAH M's update25 Jul 2019, 09:37
Reviewer Update
Good day Roanne
Please note to date I still have not received my paid up letter, really now how hard is it for someone to click their computer and sent me my letter.
Please note to date I still have not received my paid up letter, really now how hard is it for someone to click their computer and sent me my letter.