GR
GERT R
1 reviews | Active since Jul 2019
15 Jul 2019, 19:46
Mtn
I have been with MTN for a long long time and thay have disappointed me. Once I took out an contract with them and it is an Samsung Galaxy S10+ very expensive, they seem to not care about the issue that I have raised with the Store manager and mtn self. Mtn tells me they can't help me I need to talk to the store manager, so ho do I speek to now? If this is the service that MTN gives then I dont want it any more, or I must speak to the newspaper about them and how they care for there customer
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MTN South Africa's replyOfficial
16 Jul 2019, 08:13 Good day Gert Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide a description of what issues you are experiencing with the device and the store manager so we can investigate and provide feedback .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Please can you provide a description of what issues you are experiencing with the device and the store manager so we can investigate and provide feedback .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply16 Jul 2019, 08:13
Official
Good day Gert Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide a description of what issues you are experiencing with the device and the store manager so we can investigate and provide feedback .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Please can you provide a description of what issues you are experiencing with the device and the store manager so we can investigate and provide feedback .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,