MTN *****

I upgraded my data contract sim in November 2023 , with a company contracted by MTN called Summer breeze a gentleman by the name of Gregory was assisting me i went through the upgrade process with him , i then took on 400GB with a router and my monthly payement was going to be R419. i got my MTN statement/Invoice indicate i owe over R2000 i contacted Gregory regarding this and he told me it was just a debit mandate credit limit i told him i cant afford anything more then R419 and he told me to ignore the email. In January 25 2024 i was debited an amount of R1826. i went back to gregory who didnt respond on my emails and calls a lady who i spoke too give me an attitude saying that i must speak to MTN billing directly. ive sent numerous emails to MTN but no one has assist they all cant tell me why i was charged this amount and how will i get my refund.

my biggest problem is that its almost month and i fear i will go through this again when i trully cant afford this.