MM
Michelle M
1 reviews | Active since May 2019
02 Jul 2019, 10:11
Mtn
I don't even want to put a star on cause I'm really fed up with mtn I took out a wifi Sim about 2 weeks into April and they did not even assist me correctly. The consultant telling me I should have followed up... Their system made and error so I stead if deducting the pro rata data and first month data seperatly they'd ecided this month that they will deduct everything including this month tighter really getting soooo tierf of mtn really won't let anyone start contract by them very disappointed
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Replies (2)
MTN South Africa's replyOfficial
04 Jul 2019, 12:08Good day Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's reply04 Jul 2019, 12:08
Official
Good day Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
05 Jul 2019, 09:11 Good day Michelle
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the following details.
At which store was the application for the WIFI sim done?
What was the ID number that was used for the application?
What is the amount your where charged?
What is the account number for the contract?
Please select private reply when posting on Hello Peter so I can view the details.
Warm RegardsJessicaComplaints Management team
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the following details.
At which store was the application for the WIFI sim done?
What was the ID number that was used for the application?
What is the amount your where charged?
What is the account number for the contract?
Please select private reply when posting on Hello Peter so I can view the details.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's reply05 Jul 2019, 09:11
Official
Good day Michelle
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the following details.
At which store was the application for the WIFI sim done?
What was the ID number that was used for the application?
What is the amount your where charged?
What is the account number for the contract?
Please select private reply when posting on Hello Peter so I can view the details.
Warm RegardsJessicaComplaints Management team
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the following details.
At which store was the application for the WIFI sim done?
What was the ID number that was used for the application?
What is the amount your where charged?
What is the account number for the contract?
Please select private reply when posting on Hello Peter so I can view the details.
Warm RegardsJessicaComplaints Management team
Best regards,