TC
Tofie C
1 reviews | Active since Oct 2018
04 Jun 2019, 12:39
MTN
I paid money into MTN in error and MTN Finance Department said that they would refund my money into my account. It is now over one month and still no refund! I am disappointed in their service.
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MTN South Africa's replyOfficial
05 Jun 2019, 08:59Good day Tofie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the in order for us to investigate further, you need to provide us with more details ?
Do you have an MTN account ? Did you pay this into the account ? Please provide us your with your ID number. Kindly reply with a private reply in order for the details to be seen.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the in order for us to investigate further, you need to provide us with more details ?
Do you have an MTN account ? Did you pay this into the account ? Please provide us your with your ID number. Kindly reply with a private reply in order for the details to be seen.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply05 Jun 2019, 08:59
Official
Good day Tofie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the in order for us to investigate further, you need to provide us with more details ?
Do you have an MTN account ? Did you pay this into the account ? Please provide us your with your ID number. Kindly reply with a private reply in order for the details to be seen.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the in order for us to investigate further, you need to provide us with more details ?
Do you have an MTN account ? Did you pay this into the account ? Please provide us your with your ID number. Kindly reply with a private reply in order for the details to be seen.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,