DV
Deon V
1 reviews | Active since Jun 2019
04 Jun 2019, 10:26
Mtn
Without a doubt the worst service i have received in a long time. Went for an upgrade then i was informed of another contact on my name . I had spoken to someone on the phone a year ago more or less and i told then i would only want more airtime and data on my existing contract not another sin or phone. So i have been paying for something i have not received or used for a year. Then in store they added insurance on my contract which i all so didn't want.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
05 Jun 2019, 07:45Good day Deon Vorster
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to the relevant department for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to the relevant department for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Jun 2019, 07:45
Official
Good day Deon Vorster
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to the relevant department for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to the relevant department for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
20 Jun 2019, 13:34Good day Deon Vorster
Kindly note as per our conversation i have deactivated the number in question and passed a credit of R2493.68 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation i have deactivated the number in question and passed a credit of R2493.68 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply20 Jun 2019, 13:34
Official
Good day Deon Vorster
Kindly note as per our conversation i have deactivated the number in question and passed a credit of R2493.68 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation i have deactivated the number in question and passed a credit of R2493.68 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
DV
Deon V's updateReviewer Update
20 Jun 2019, 13:57Really appreciate the fact that you at mtn looked at this problem for me. I did not expect this to get resolved in this manner , but i must say i am again a very happy customer and happy about the service that i received for mtn especially Dinesh Kowlasar
Kind regards
Deon Vorster
Kind regards
Deon Vorster
DV
Deon V's update20 Jun 2019, 13:57
Reviewer Update
Really appreciate the fact that you at mtn looked at this problem for me. I did not expect this to get resolved in this manner , but i must say i am again a very happy customer and happy about the service that i received for mtn especially Dinesh Kowlasar
Kind regards
Deon Vorster
Kind regards
Deon Vorster
DV
Deon V's updateReviewer Update
25 Jun 2019, 10:00Morning i would just like to find out if the funds have been paid into my mtn account as per our conversation last week and if so i would like the money transferred back into my banking account.
Regards
Deon Vorster
Regards
Deon Vorster
DV
Deon V's update25 Jun 2019, 10:00
Reviewer Update
Morning i would just like to find out if the funds have been paid into my mtn account as per our conversation last week and if so i would like the money transferred back into my banking account.
Regards
Deon Vorster
Regards
Deon Vorster