EO
Esther O
1 reviews | Active since Jun 2019
03 Jun 2019, 18:15
MTN
I've upgraded in January 2019 and still haven't received my phone. REF NO: UV ********** . I've made numerous calls, send numerous mails and still no joy.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
04 Jun 2019, 11:47Good day Esther Oelofse
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Jun 2019, 11:47
Official
Good day Esther Oelofse
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
12 Jun 2019, 09:47Good day Esther Oelofse
Kindly note as per our conversation i will follow up with CCI and come to a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation i will follow up with CCI and come to a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply12 Jun 2019, 09:47
Official
Good day Esther Oelofse
Kindly note as per our conversation i will follow up with CCI and come to a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation i will follow up with CCI and come to a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
EO
Esther O's updateReviewer Update
16 Nov 2021, 13:38Good afternoon Dinesh
Again I'm SO struggling with MTN after the wrong phone was delivered to us in February this year. I've taken the phone back then and STILL my account has'nt been rectified. I've been on the phone for hours, I went to the store numerous times. PLEASE please help me.
Thank you
Again I'm SO struggling with MTN after the wrong phone was delivered to us in February this year. I've taken the phone back then and STILL my account has'nt been rectified. I've been on the phone for hours, I went to the store numerous times. PLEASE please help me.
Thank you
EO
Esther O's update16 Nov 2021, 13:38
Reviewer Update
Good afternoon Dinesh
Again I'm SO struggling with MTN after the wrong phone was delivered to us in February this year. I've taken the phone back then and STILL my account has'nt been rectified. I've been on the phone for hours, I went to the store numerous times. PLEASE please help me.
Thank you
Again I'm SO struggling with MTN after the wrong phone was delivered to us in February this year. I've taken the phone back then and STILL my account has'nt been rectified. I've been on the phone for hours, I went to the store numerous times. PLEASE please help me.
Thank you