IM
Itu M

1 reviews | Active since Feb 2019

30 May 2019, 11:00

MTN

I have a bad experience with MTN and I actually regret ever taking a contract cellphone with them. In December of 2018 I changed employment as a result my salary date changed from the 15th of each month to the last day of the month. So in November 2018 I contacted MTN to let them know to switch my debit order date as such. I unfortunately regret to say that to this day my network gets discontinued on a monthly basis regardless of how many times I inform them to switch my payment date. To make matters worse, everytime I consult with them, either physically by going to their stores or making telephonic calls, I am always informed that the system has been updated with changes however the following month I would definitely experience the same disappointment. I am so unhappy with MTN. I cant wait for the contract to end because i'm definitely not going to renew it after the hell I have been put through. As we speak, my line has been deactivated again, yet I spoke to them on Tuesday 28 May to pleaaaase correct their records and deduct on the correct date.

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Replies (1)
MTN South Africa
MTN South Africa's reply31 May 2019, 13:43
Official
Good day Itumeleng
 Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points. 
  Please be advised that we are investigating your query, feedback will be provided as soon as possible. 
  Warm regards, Jessica John Complaints Management Team 

Best regards,