AO
Amanda O
1 reviews | Active since May 2013
04 May 2019, 19:36
MTN
Useless, *********, does not take the customer serious, does upgrades which we did not agree to, call centre people put you on hold for 23 minutes, does not log your call or complaint, not their problem, this is blatant ***** and they do not accept any responsiblitity
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 May 2019, 07:32 Good day Amanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been put through on the 04-05-2019, I will contact the account holder later today to confirm the request has been completed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been put through on the 04-05-2019, I will contact the account holder later today to confirm the request has been completed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply06 May 2019, 07:32
Official
Good day Amanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been put through on the 04-05-2019, I will contact the account holder later today to confirm the request has been completed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been put through on the 04-05-2019, I will contact the account holder later today to confirm the request has been completed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
06 May 2019, 08:41Good day Amanda.
The account holder has been contacted.
Warm regards
Roanne Juggannadh Complaints Management Team
The account holder has been contacted.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply06 May 2019, 08:41
Official
Good day Amanda.
The account holder has been contacted.
Warm regards
Roanne Juggannadh Complaints Management Team
The account holder has been contacted.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,