MTN

I have received the worst possible service from MTN I feel so victimized I have had the same query for 2 years now and everyone is just dragging their feet and doing absolutely nothing to help me. They refuse to clear my name on an error that they made on their side. I have challenged this countless times they even took me to 2 sets of lawyers saying that I have a contract with them an owe R5000. I have no contract and they too have admitted that but they refuse to give me something that states that. They expect me to trust what they are telling me verbally but how when they said this before and I found myself handed over to lawyers. This thing sits and impacts my credit record in a negative way and everyday I phone in and am being sent from pillar to post MTN really is violating me and I so frustrated because building and maintain a clear credit record is extremely difficult it makes things even worse my all my hard work and effort goes down the drain because of something that is not my fault. MTN is robbing me of my financial peace of mind. I am now viewed as someone who neglects their debts and that is so unfair. The poor customer service I receive every time I query this is just so disheartening I am so disappointed with MTN. I have asked countless times to be referred to the relevant person otlr department asked for contact details but I have been helped with nothing, absolutely nothing an entire 2 years of tireless fight for something I did not do. What must I do, where must I go in order for my cry to hlbe heard? MTN this is not fair I do not deserve to be punished for your mistakes. Please give me a paid up letter if not that then give me something that states that I have no account with you just so that I can clear my credit record that's all I ask