GB
Gunter B
1 reviews | Active since Mar 2019
21 Mar 2019, 07:53
MTN
So recently I wanted to cancel my MTN cellphone contract. So i went to MTN and they said i must email the retention department and request a quote. So i did, my quote came back and i asked the person on email 3 times wheather the amount i received was the total amount due and that there will be no other payments from my side. The person confirmed my answer on email as well. So i paid the fee and MTN notified me my contract is cancelled and my number is on prepaid. Then Yesterday i received an invoice from MTN claiming another R17 000+ from me. So i phoned MTN and got transferred from one to the other just to hear they can't help me.
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2019, 12:58Good day Gunter Bruhns
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you complaint has been forwarded to management for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you complaint has been forwarded to management for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Mar 2019, 12:58
Official
Good day Gunter Bruhns
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you complaint has been forwarded to management for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that you complaint has been forwarded to management for investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
22 Mar 2019, 13:38Good day Gunter Bruhns
Kindly note that our Retentions contacted you regarding the error in calculating the early cancellation fees.
They advised that you requested a reactivation and to be refunded. They advised that your account will be monitored and reverse the early termination fees raised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Kindly note that our Retentions contacted you regarding the error in calculating the early cancellation fees.
They advised that you requested a reactivation and to be refunded. They advised that your account will be monitored and reverse the early termination fees raised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,
MTN South Africa's reply22 Mar 2019, 13:38
Official
Good day Gunter Bruhns
Kindly note that our Retentions contacted you regarding the error in calculating the early cancellation fees.
They advised that you requested a reactivation and to be refunded. They advised that your account will be monitored and reverse the early termination fees raised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Kindly note that our Retentions contacted you regarding the error in calculating the early cancellation fees.
They advised that you requested a reactivation and to be refunded. They advised that your account will be monitored and reverse the early termination fees raised.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,