AJ
An-Louise Joubert
1 reviews | Active since Dec 2016
05 Mar 2019, 09:27
MTN
I am very upset, for the following 2 weeks I am trying to move my cellphone number from my Fathers account to my husband.( which should be easy) 1. We all three had to go to a store which is Robertson western cape. - After everything was done we waited for almost a week and nothing. - When we contacted them, the lady was on leave and NEVER started the process. - AFTER they said it will take 2 hours, it never happened. The following day we had to phone again, finding out they have to apply for higher credit After he has confirmed that they accepted the new credit application , another day went pass. and again when we contact them ( after a whole afternoon of no answer) they said no, they app**** for too little credit they have to apply again. In the mean time I have phoned numerous agents( a Champion ) as MTN call them, they are soo rude and do not listen to what you are saying the one even refused to even listen to my question because I am not the account holder, even a person without a MTN contract could have ask a question! THIS IS Very upsetting, I have this contract from 2003- why am I treated so badly? The only reason why I wanted to have this done also is my phone is broken and I just wanted to request less than a month earlier upgrade( Also JUST a question) and nobody can assist me unless my information is updated.
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Replies (2)
MTN South Africa's replyOfficial
06 Mar 2019, 08:27Good day An-Louise
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Robertson store and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Robertson store and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply06 Mar 2019, 08:27
Official
Good day An-Louise
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Robertson store and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Robertson store and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
AJ
An-Louise Joubert's updateReviewer Update
06 Mar 2019, 12:19Dear Renall, I would just like to thank you for responding and assisting with this matter.
I am also in the service industry and mistakes are made sometimes, but it is how we react to the problem. I really appreciate your fast response and help !
AJ
An-Louise Joubert's update06 Mar 2019, 12:19
Reviewer Update
Dear Renall, I would just like to thank you for responding and assisting with this matter.
I am also in the service industry and mistakes are made sometimes, but it is how we react to the problem. I really appreciate your fast response and help !