vN
vanessa N
1 reviews | Active since Mar 2009
01 Feb 2019, 12:28
MTN
i received a call from a woman saying he is phoning from MTN giving me all my details. ******** me into taking another contract i do not need. I was told that i have 7 days to cancel if i do not want it anymore. The number she phoned me from was 031- ********** , after putting the phone down i realized that i do not want another contract and when i phoned the number back, it does not allow you to speak to anyone. i do not want this contract and i want it cancelled. please help me. my cellphone number is ********** - FM Pretorius
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Replies (2)
MTN South Africa's replyOfficial
01 Feb 2019, 13:26 Good day Vanessa Thank you for taking time to raise your concerns with MTN. I have tried to contact you and left a voicemail. I do not see any new application on the system. If you receive any delivery of a device or sim card, do not open it you can return it and ask them to cancel. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply01 Feb 2019, 13:26
Official
Good day Vanessa Thank you for taking time to raise your concerns with MTN. I have tried to contact you and left a voicemail. I do not see any new application on the system. If you receive any delivery of a device or sim card, do not open it you can return it and ask them to cancel. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
01 Feb 2019, 14:02Hi Vanessa,
I contacted Rewardsco on *** they advised that the account holder needs to call them to cancel the add on sim that you did yesterday.
Regards
Roanne
I contacted Rewardsco on *** they advised that the account holder needs to call them to cancel the add on sim that you did yesterday.
Regards
Roanne
Best regards,
MTN South Africa's reply01 Feb 2019, 14:02
Official
Hi Vanessa,
I contacted Rewardsco on *** they advised that the account holder needs to call them to cancel the add on sim that you did yesterday.
Regards
Roanne
I contacted Rewardsco on *** they advised that the account holder needs to call them to cancel the add on sim that you did yesterday.
Regards
Roanne
Best regards,