ZS
Zain S

1 reviews | Active since Jan 2019

28 Jan 2019, 14:39

MTN

Mtn store at TRADE ROUTE MALL LENASIA is an absolute waste of time.!! Went in to upgrade my contract and they couldn't help me. They said that they can't do the upgrade because the upgrade department was closed over the weekend. This morning I called the upgrades department and the agent at Mtn tells me that she can't do the upgrade either because the special was only for the weekend. What a waste of time. This isn't the first time that I've had a bad experience with the Mtn Trade Route Mall branch. Thier staff are not interested in helping thier customers and it seems like it's too much of work for them to do an upgrade. The staff and manager should be fired or the store closed down!! Will be canceling all my contracts with Mtn.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jan 2019, 08:49
Official
Good Day Zain

Thank you for taking time to raise your concerns with MTN.
 
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
 
Kindly note that we tried to reach you on the contact  number provided on this post but unfortunately there was no answer.

Please provide us with the contract number in question as well as the upgrade offer message that you had received, so that we may investigate this matter further.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 
Warm RegardsBrendah LangaComplaints Management team


Best regards,