NN
NOMCEBO N
1 reviews | Active since Dec 2018
17 Dec 2018, 09:11
mtn
Hi
I am very concerned with @mtn contract. I had a contract and failed to pay for the last month and did not cancel it. when i cancelled it the money had gone up and the number is suspended and given to someone else by now but I am still expected to pay all the amount for the data and minutes i never used. i never used it at all . i am now willing to pay but will i get the data and minutes after paying and number suspended
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
18 Dec 2018, 11:25Good day Nomcebo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly preovide us with your ID number as well as the cell number relating to this complaint.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly preovide us with your ID number as well as the cell number relating to this complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Dec 2018, 11:25
Official
Good day Nomcebo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly preovide us with your ID number as well as the cell number relating to this complaint.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly preovide us with your ID number as well as the cell number relating to this complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
18 Dec 2018, 11:48Good Day Nomcebo
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly provide us with your MTNSP account number or your ID number so we may investigate, however please note that data and minutes are forfeited if the line is suspended due to non-payment.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly provide us with your MTNSP account number or your ID number so we may investigate, however please note that data and minutes are forfeited if the line is suspended due to non-payment.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply18 Dec 2018, 11:48
Official
Good Day Nomcebo
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly provide us with your MTNSP account number or your ID number so we may investigate, however please note that data and minutes are forfeited if the line is suspended due to non-payment.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly provide us with your MTNSP account number or your ID number so we may investigate, however please note that data and minutes are forfeited if the line is suspended due to non-payment.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
NN
NOMCEBO N's updateReviewer Update
19 Dec 2018, 09:59Hi Brendah Langa @mtn how do I contact mtn to sort this out??? I tried calling 173 and 083 135 but no Luck to get help. I desperately need help so I can be able to settle this account this month
NN
NOMCEBO N's update19 Dec 2018, 09:59
Reviewer Update
Hi Brendah Langa @mtn how do I contact mtn to sort this out??? I tried calling 173 and 083 135 but no Luck to get help. I desperately need help so I can be able to settle this account this month
MTN South Africa's replyOfficial
20 Dec 2018, 12:30Good Day Nomcebo
As per our telephonic conversation, kindly note that this matter has been escalated to the legal department.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, kindly note that this matter has been escalated to the legal department.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply20 Dec 2018, 12:30
Official
Good Day Nomcebo
As per our telephonic conversation, kindly note that this matter has been escalated to the legal department.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, kindly note that this matter has been escalated to the legal department.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,