CN
Catherine N
1 reviews | Active since Nov 2018
03 Dec 2018, 12:06
mtn
im so disappointed, Zanele have bought the air time to clear the extra time,
Please can I have the matter sorted now, Please give me a call
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
03 Dec 2018, 12:25Good day Catherine,
Thank you for your post.
Kindly note as per our telephone conversation, a request has been sent to support to see if they can debit the amount that has been loaded on your number.
We will update you once we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Kindly note as per our telephone conversation, a request has been sent to support to see if they can debit the amount that has been loaded on your number.
We will update you once we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2018, 12:25
Official
Good day Catherine,
Thank you for your post.
Kindly note as per our telephone conversation, a request has been sent to support to see if they can debit the amount that has been loaded on your number.
We will update you once we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Kindly note as per our telephone conversation, a request has been sent to support to see if they can debit the amount that has been loaded on your number.
We will update you once we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
03 Dec 2018, 12:31Good day Catherine,
Please note that a request has been sent to remove the service.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to remove the service.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2018, 12:31
Official
Good day Catherine,
Please note that a request has been sent to remove the service.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to remove the service.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
CN
Catherine N's updateReviewer Update
03 Dec 2018, 12:44as discussed I have bought MTN air time now, please get the matter sorted now
Please check my airtime now zero zero extras airtime
Kind regards
CN
Catherine N's update03 Dec 2018, 12:44
Reviewer Update
as discussed I have bought MTN air time now, please get the matter sorted now
Please check my airtime now zero zero extras airtime
Kind regards
MTN South Africa's replyOfficial
03 Dec 2018, 13:14Good day Catherine,
Please note that I tried to contact you and there was no answer.
Support has confirmed that the service has been removed from your number.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that I tried to contact you and there was no answer.
Support has confirmed that the service has been removed from your number.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2018, 13:14
Official
Good day Catherine,
Please note that I tried to contact you and there was no answer.
Support has confirmed that the service has been removed from your number.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that I tried to contact you and there was no answer.
Support has confirmed that the service has been removed from your number.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
CN
Catherine N's updateReviewer Update
03 Dec 2018, 14:05Hi Zanele,
I just checked it now its not removed, I have dialled x136x1# and then 1 for the options, the option is still there,
please can the be sorted now and can I get the notification that it has been removed
kind regards
CN
Catherine N's update03 Dec 2018, 14:05
Reviewer Update
Hi Zanele,
I just checked it now its not removed, I have dialled x136x1# and then 1 for the options, the option is still there,
please can the be sorted now and can I get the notification that it has been removed
kind regards
MTN South Africa's replyOfficial
03 Dec 2018, 14:21Good day Catherine,
Please note that the service will still appear on your number, however eligibility for you to borrow airtime has been removed.
I trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that the service will still appear on your number, however eligibility for you to borrow airtime has been removed.
I trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2018, 14:21
Official
Good day Catherine,
Please note that the service will still appear on your number, however eligibility for you to borrow airtime has been removed.
I trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that the service will still appear on your number, however eligibility for you to borrow airtime has been removed.
I trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,