CN
Catherine N
1 reviews | Active since Nov 2018
26 Nov 2018, 09:42
MTN
It more frustrating now, as I have requested MTN to remove the xtra time option on my phone,
I have bought 200 air time Saturday which was gone with in 2 seconds and again I got a message to say I borrowed R50 airtime
I cannot even load airtime cause every time disappears,
Im so disappointed that I been querying this since from the 5Th of November 2018, nothing has not been done
thanks
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MTN South Africa's replyOfficial
26 Nov 2018, 14:15Good day Catherine,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a follow up request has been sent to support to please remove the service on your number. We will let you know as soon as we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a follow up request has been sent to support to please remove the service on your number. We will let you know as soon as we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply26 Nov 2018, 14:15
Official
Good day Catherine,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a follow up request has been sent to support to please remove the service on your number. We will let you know as soon as we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a follow up request has been sent to support to please remove the service on your number. We will let you know as soon as we have feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,