CN
Catherine N
1 reviews | Active since Nov 2018
15 Nov 2018, 09:09
MTN
Thank you very much to hello peter for the helping the air time Query,
The Query of extras air time not yet sorted, yesterday I have loaded R10 MTN air time, the air time was gone again,
At 18:44 I have received a message to say I borrowed R40 that will be deducted in my next recharge, , at 20.16 and 20.27 same message to borrow R3.00 air time again,
I have requested MTN to remove/ deactivate the extras air time option from my phone, and investigate whos borrowing air time with my number but carries on and on,
cannot carry on like this, if the matter is not sorted ill have to cancel my contract with MTN, cause before I upgrade I never had any problems,
Kind regards
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MTN South Africa's replyOfficial
16 Nov 2018, 09:04Good day Catherine,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that you can dial the following code to remove the Xtratime service on your number, *141*774*3#, select option 1 to confirm that you want to opt out.
Please note that a request has also been logged with our support department to have the service removed - SMC/***.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that you can dial the following code to remove the Xtratime service on your number, *141*774*3#, select option 1 to confirm that you want to opt out.
Please note that a request has also been logged with our support department to have the service removed - SMC/***.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply16 Nov 2018, 09:04
Official
Good day Catherine,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that you can dial the following code to remove the Xtratime service on your number, *141*774*3#, select option 1 to confirm that you want to opt out.
Please note that a request has also been logged with our support department to have the service removed - SMC/***.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that you can dial the following code to remove the Xtratime service on your number, *141*774*3#, select option 1 to confirm that you want to opt out.
Please note that a request has also been logged with our support department to have the service removed - SMC/***.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,