MTN - 26 year loyal customer treated like *******.

So, I have had upgraded both of my numbers again on MTN. What a mistake...

I've been with MTN since 1995, the service hasn't been had over the years but the last 5 years has been shocking. I'm not sure what's happening with the company to treat your customers so badly.

As I was saying, I have just, 3 months back, upgraded both of my contracts with MTN. So I order the identical handsets, the identical packages (made for me Large) and negotiate with the MTN sales consultant to add an additional 200 minutes and 3GB of data PER contract. My one number receives all of the above with no issues, the second number gets the made for me large but not the additional minutes and data. Now remember, I have been paying the identical amount per month for each contract....so I'm expecting to get the same.

Now if you thought thats where it ends, you are mistaken. So when I renewed both contracts, I had requested a copy of my agreement to keep for my records. After asking a few more times I have given up. It seems they are not interested in assisting their customers. 3 months no agreements and still waiting.

But as they say, wait folks there's more....now I only realised that I wasn't getting the minutes and data for the one number about 2 months down the line. So for the last 4 weeks I have tried to reach out to MTN. I have called numerous times, most of the time I get a reference number sent to me and told to wait 24 - 72 hours to get it sorted but I usually get another medsage the next day saying the case has been closed....but it actually hasn't been rectified. The other times I get put on hold and told they need to check with the manager or check their system but what that really means is I don't know how to help you so I'm going to put you on hold indefinitely.....and me like a good customer held for over 45 minutes.

The social media team is a joke as well. I tried to send a message over Twitter and guess what, my message hasn't even been read. I sent that on the 18 May 2020.

I even tried to send an email. I get a reply 2 days later saying that they can't call me back...a dam telecommunications company can't call their customer back, what a joke. So I entertain the request and email my issues to him to rectify. Again, I'm still waiting for a reply. The email was sent 18 May.

I have also sent numerous cancellation notifications to various customer service email addresses and they just get ignored. Not one person had come back.

I wonder if there are any consumer attorneys that troll these posts, if there are, I welcome any contact should you think I have a case here.

MTN as per my last email to you, please cancel my upgrade, and no I will not pay any fees! Please arrange to collect your handsets. Please move my numbers to pre paid.

Thank you. Justin